infraEnterprise Customer Portal Help

Welcome to infraEnterprise Customer Portal Help.

Please select a topic from the following options:




Getting Started

About infraEnterprise Customer Portal

Accessing the Customer Portal Online Help

Logging onto the Customer Portal

About the (Home Page) Activity Summary

Self Help

Search the Knowledge Bank

Self Diagnosis

Search for FAQs

Search for Known Issues

Ask a Question

Review Your Questions


About Logging and Reviewing Incidents

Log an Incident

Review Past/ Current Incidents

Add a Note to Your Incident

Attach an Object to Your Incident

Incident Physical Statuses on the Customer Portal


About Logging and Reviewing Requests

Log a Request

Review Past/ Current Requests

Add a Note to Your Request

Attach an Object to Your Request

Viewing the Forward Schedule of Change

Viewing Change Windows


About Approvals

Viewing Outstanding Approvals

Review Past/ Current Approvals

Add a Note to Your Approval

Attach an Object to Your Approval

Service Catalog

About the Service Catalog

To View the Service Catalog

To Review Services

To Request a Service

Shopping Cart

About the Shopping Cart

Performing a Shopping Cart Search

Viewing Shopping Cart Search Results

Viewing Service Details

Ordering Services via the Shopping Cart

Completing a Shopping Cart Order

Reviewing a Shopping Cart Order

Configuration Items

About Configuration Items

Review Configuration Items

Attach an Object to Configuration Items

Customer Search

To Search for Customers


About Viewing Reports

Viewing Global Reports

Viewing Organizational Reports

Self Administration

Updating Your Contact Details

Changing Your Password


Glossary of Common Terms